Online Store Policies

Welcome to Living Waters Therapies Online Store. Please read the following policy to understand our shipping charges and the exchange & return policy.  If you have any questions or concerns about your order please feel free to contact us at
info@livingwaterstherapies.com or call our clinic at 416 469-2100.

Shipping & Delivery
Free shipping for orders $50 and over (before tax).
All deliveries will be made from Monday –Friday between 10am-5pm via Canada Post within 1-2 days after processing.
**Currently we do not sell & ship internationally and any purchase processed by mistake to any country outside of Canada will be refunded.

If you provide an incorrect or incomplete address you will be charged a flat rate of $10.50 to resend your order.  Please make sure to input the correct shipping information.  A common mistake is to forgot to enter the apt. number. 
Note: Orders for Gift Certificates can be printed on your computer.  You will be able to choose your own design and fill in the information re: giver and receiver.
Please note that insurance coverage for treatments can not be claimed on certificates.

Terms & Conditions
Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Living Waters Therapies may alter the information on its web site from time to time. Living Waters Therapies shall have no liability arising from the use by any party of the information on this web site. Living Waters Therapies does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Living Waters Therapies excludes all liability for contamination or damage caused by any virus or electronic transmission.
All transactions are in Canadian Dollars.  Living Waters Therapies allows you to pay for your order with Mastercard or Visa, using secure payment methods. Every transaction is transferred using a secure connection to Moneris Solutions, our payment partner, operated by RBC Royal Bank and BMO Bank of Montreal.
For security reasons, you must enter your billing address and name exactly as it appears on your credit card statement. The address of delivery can differ.
Returns & Exchanges
We do not accept returns or exchanges on any purchase of products(s).  If you have any concerns or questions prior to ordering any product you may contact us at 416 469-2100 or info@livingwaterstherapies.com.
We also do not except returns on Gift Certificates.   Gift Certificates may be exchanged for the same dollar value (CAD) for another service or product offered in our clinic. All transactions are processed in CAD. Orders for Gift Certificates can be printed on your computer.  You will be able to choose your own design and fill in the information re: giver and receiver.
We advise you to treat every gift certificate as cash. If a gift certificate is lost, it cannot be replaced.
Living Waters Therapies Inc., 1114 Queen Street East, 2nd Floor, Toronto, ON, M4M IK8
Store Purchase
Once an order has been placed online and payment has been processed we do not except cancellations.

Privacy & Security Policy
Commitment to Data Security
Your personal identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.  Please note, however, that if you choose to opt out from any e-mails, you will also not receive e-mails for confirmation of appointments, appointment reminders and cancellations.
Living Waters Therapies will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.